The Sconce House is a trading name of HOMART LIMITED, company number 15257354, registered at 30 Uphall Road, Ilford, England, IG1 2JF, United Kingdom.
Your right to cancel
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 a consumer in the United Kingdom may cancel an online order for any reason within 14 days of receiving it, with a further 14 days to return the goods. Consumers in the European Union have an equivalent 14 day right under the Consumer Rights Directive.
We give every customer, anywhere in the world, 30 days from delivery rather than 14, because a wall light often has to be held up against a wall for a few evenings before anyone knows. Outside the UK and EU this is a promise we make by contract rather than one your own law requires.
How to return something
- Email support@homartuk.com with your order number and what you are returning.
- We will reply within one working day with a returns address and a reference number.
- Pack the item in its original packaging where possible and include the reference number.
- Send it back using a tracked service. Keep the proof of postage.
Who pays the return postage
If the item is faulty, damaged in transit, or not what you ordered, we pay, wherever in the world you are. We will send a prepaid label or refund your postage.
If you have simply changed your mind, the return postage is yours to pay. For heavy or fragile pieces within the United Kingdom we can arrange a collection and deduct the cost from your refund; we will tell you the cost before booking it.
Returns from outside the United Kingdom
All returns come back to our United Kingdom address. Four things are different from a domestic return.
- Return carriage is at your cost if you have changed your mind. On a faulty or damaged item we pay.
- Import duty and local tax are not refundable by us. We refund what you paid us for the goods. Duty and tax were paid to your own government, and most countries let you reclaim them when goods are re-exported. Ask your customs authority for a drawback or reclaim form; we will supply whatever paperwork you need.
- Mark the parcel clearly as returned goods on the customs declaration, with our returns reference and the original order number, and declare the value you paid. A return declared as a new commercial shipment attracts UK import charges, and we would have to deduct those from your refund.
- Refunds are made in the currency you were charged. Exchange rates move between the day you ordered and the day we refund, so the amount landing in your account may differ slightly from the amount that left it. That difference is your bank's conversion, not a deduction by us.
Refunds
We refund to your original payment method within 14 days of receiving the goods back, or of receiving proof that you have sent them, whichever is sooner. Refunds include the standard outbound delivery charge. If you chose an express, two person or upgraded international service we refund the standard rate only.
We may reduce a refund to reflect any loss in value caused by handling beyond what is needed to establish the nature and function of the item. Trying a sconce against a wall is fine. Drilling it to a wall, wiring it in and taking it down again is not.
What cannot be returned under the change of mind right
- Bespoke commissions and made to measure work — anything cut, cast, carved, blown or finished to your specification is exempt under Regulation 28(1)(b). This does not affect your rights if the item is faulty.
- Items that have been installed or wired in, unless faulty.
- LED lamps and electrical consumables once the seal is broken, unless faulty.
Restored antiques are returnable in the normal way. They are sold as antique, so their age, patina and minor imperfections are described on the product page and are not faults.
Faulty goods
Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. We apply that standard to every customer, wherever you are, and your own consumer law may give you more. If a fault appears within 30 days you may reject the item for a full refund. Between 30 days and six months we will repair or replace it; if that fails you may claim a refund. After six months the same rights apply but you may need to show the fault was present at delivery.
Unlacquered brass, bronze and copper are supplied to patinate. Darkening, unevenness and verdigris are the intended behaviour of the material and are not faults. Variation in alabaster, hand blown glass and hand thrown ceramic is likewise inherent to the material.
What is not a fault
A 220 to 240 volt fitting not working on a 100 to 127 volt supply is a compatibility problem, not a fault. Our fittings are made to United Kingdom and European specification. If you are in the United States, Canada or Japan, please read Delivery, duty and wiring and email us before ordering. The same applies to a fitting being rejected by a local electrical inspector because it carries UKCA and CE marking rather than a UL, ETL or CSA listing — we state this before you buy.
Guarantee
Every fitting carries a two year guarantee against manufacturing defect, and five years on solid brass and cast bronze bodies, valid worldwide. Lamps and consumables are excluded. The guarantee is void where a fitting has been installed other than in accordance with BS 7671 or the equivalent wiring rules of the country of installation, or where it has been modified. On an international guarantee claim we pay carriage both ways.
Complaints and alternative dispute resolution
Email us at support@homartuk.com first and we will try to put it right. If we cannot agree, you may refer the matter to an approved alternative dispute resolution provider, use the Citizens Advice consumer helpline on 0808 223 1133 if you are in the United Kingdom, or contact your own national consumer protection body. Nothing here affects your statutory rights.