We ship worldwide from our workshop and warehouse in the United Kingdom. Everything is tracked, and large or fragile pieces travel on a two person service.
United Kingdom
| Service | Time | Cost |
|---|---|---|
| Standard UK delivery | 2 to 4 working days from dispatch | £4.95 |
| Standard UK delivery on orders over £75 | 2 to 4 working days from dispatch | Free |
| Express UK delivery | Next working day if ordered before 1pm | £9.95 |
| Two person delivery (large or fragile items) | Booked with you by telephone | £29.95 |
International
| Destination | Time | Cost | Free over |
|---|---|---|---|
| Europe, including Ireland, Poland, Spain, the Netherlands, Norway and Switzerland | 4 to 8 working days | £14.95 | £150 |
| United States, Canada, the UAE, Israel, Australia, New Zealand, Japan, South Korea, Hong Kong, Singapore and Malaysia | 5 to 12 working days | £19.95 | £250 |
| Rest of the world | 7 to 15 working days | £29.95 | £350 |
Times are from dispatch, not from when you order, and they do not include time held in customs.
Prices in your own currency
Outside the United Kingdom you will see prices in your local currency, converted from our pound sterling price at the rate on the day. That converted price is what your card is charged, so your bank does not add a separate conversion fee on top. You can change the currency at the bottom of any page.
Import duty and local tax
Orders shipped outside the United Kingdom do not include import duty or local sales tax. What you pay us covers the goods and the shipping only.
When the parcel reaches your country, your customs authority may charge import duty, local VAT or sales tax, and the courier may add a handling fee for collecting it. These charges are set by your government, not by us, and we cannot tell you the amount in advance. The courier normally contacts you to collect payment before delivering.
You are the importer of record. If a parcel is refused or abandoned because these charges were not paid, it comes back to us at our cost, and we will refund the goods but not the outbound shipping or the return carriage.
Wiring and voltage — please read before ordering
Our wall lights are made to United Kingdom specification: 220 to 240 volts, 50 hertz, supplied for hardwiring to a fixed lighting circuit, with lamp holders to the British and European standard (B22 bayonet, E27 and E14 Edison screw, G9 and GU10).
- Europe, Ireland, the UAE, Australia, New Zealand, Singapore, Hong Kong, Malaysia, South Africa and most of Africa and Asia run on 220 to 240 volts. Our fittings work correctly on your supply. Your electrician wires them in as they would any local fitting.
- The United States, Canada and Japan run on 100 to 127 volts. A 230 volt fitting will not work on a 120 volt supply, and the lamps we supply and stock are not sold in those markets. If you are in North America or Japan, please email support@homartuk.com before ordering and we will tell you honestly whether the piece you want can be supplied to work where you are. Some of our fittings can be built with 120 volt compatible lamp holders and drivers to order; many cannot.
Every fitting is designed to be installed by a qualified electrician working to the wiring rules of your own country. In the United Kingdom that means BS 7671 and Part P of the Building Regulations. Outside the United Kingdom, your own national wiring rules apply and our fittings may need a local inspection or certification before they can be signed off. Check with your electrician before ordering.
Certification
Our fittings carry UKCA and CE marking as applicable. That is not the same as United States UL or ETL listing, or Canadian CSA listing. If your local code, landlord, insurer or inspector requires a national listing mark, our fittings will not satisfy it. Please check before you order rather than after the electrician arrives.
Lead times
A little over a third of our range is made to order. Those pieces are carved, cast, blown or forged after you have ordered, and the lead time is stated on the product page, usually three to six weeks. The delivery times above begin when the piece is finished, not when the order is placed.
Stocked items ordered before 1pm on a working day are usually dispatched the same day.
Made to order and sets
Where an order contains both a stocked item and a made to order item we hold the order and send it complete, unless you ask us to split it. Splitting is free, just reply to your order confirmation. On international orders we would usually recommend sending it complete, because two parcels means two sets of customs charges.
Tracking
You will receive a dispatch email with a tracking number. Large and fragile pieces travel on a two person service and the carrier will telephone you to book a slot. Two person delivery is a United Kingdom service only; international orders travel on a standard tracked courier and you will need to be there to receive them.
Delivery problems
If a parcel arrives damaged, please photograph the packaging before you open it further and email us within 48 hours. If a parcel does not arrive within 10 working days of dispatch in the United Kingdom, or 20 working days internationally, tell us and we will chase the carrier and resend or refund.
Addresses we cannot reach
We do not currently deliver to PO boxes, BFPO addresses or freight forwarders, anywhere in the world.
Questions about a delivery: support@homartuk.com or 07868 375682 (United Kingdom office hours).
HOMART LIMITED, 30 Uphall Road, Ilford, England, IG1 2JF, United Kingdom · company number 15257354.