Ordering
Are your fittings sold singly or in pairs? Both. Where a pair is offered it is shown as a separate option or product and the two are finished together from the same batch, which matters with unlacquered metal.
Can I see something before I buy it? We do not have a showroom, but we send samples on loan to trade accounts, and everything is returnable for 30 days.
Do you hold stock? About two thirds of the range is stocked and dispatched same day if ordered before 1pm. The rest is made to order with the lead time stated on the page.
Fitting
Do I need an electrician? For hardwired fittings, yes — installation must comply with BS 7671. Our plug in range needs nothing more than two screws and a socket.
What height should a wall light be? Around 1500 to 1650mm from the floor in most rooms, 1100 to 1300mm beside a bed. Full guidance is on Fitting and Care.
Why don’t you supply wall plugs? Because the correct fixing depends on your wall. Brick, block, plasterboard and lath and plaster all want something different, and the wrong one is how a sconce ends up on the floor. We sell the right sets for each.
Can I fit these in a bathroom? Only fittings rated IP44 or IP65, and only in the correct zone. See our bathroom collection.
Materials
Will unlacquered brass tarnish? Yes, and that is the point. It moves from bright to warm brown over six to eighteen months. Choose lacquered if you want it to stay as it arrives.
My alabaster piece looks different to the photograph. It will. It is stone cut from a block and no two blocks vein alike.
Can I paint a plaster fitting? Yes. Two thin coats of your wall emulsion, avoiding the lamp holder.
Lamps
What bulb should I use? A dimmable LED at 2700K warm white. Anything cooler makes brass look grey.
My lights flicker on the dimmer. Almost always a leading edge dimmer with LED lamps. Swap to a trailing edge module — we sell one.
Delivery and returns
How much is delivery? £4.95 in the UK, free over £75. Full detail on Delivery and Shipping.
How long do I have to return something? 30 days, which is longer than the 14 the law requires. See Returns and Refunds.
Can I return a bespoke piece? Not under the change of mind right, because it was made to your specification. Faulty work is always our problem to fix.
Still stuck?
Email support@homartuk.com or call 07868 375682, Monday to Friday, 9am to 5pm.